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Tariffs & Import Duties – FAQ

Last updated: Monday 29th September 2025

We’ll keep this page updated with any changes to tariff or duty policies.

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please email our customer services team at [email protected] who will be happy to help you.

About

Customer Care

About

Information

Tariffs & Import Duties – FAQ

Why have prices changed?

Do I need to pay any additional Tariffs, Duties or Taxes on delivery?

What do I do if I get charged when I receive my parcel?

Will shipping times be affected by the new tariffs?

Why can’t I place an order over $750?

Will I need to fill out any customs forms?

Why not keep prices the same and charge duties separately?

Does this affect returns or exchanges?

What about the high tariff rate for Chinese products?