We have paused orders

All products remain available to browse. For further information see the Tariffs & Duties FAQs page.

Customer Care

Tariff FAQs
Contact Us
Shipping
Returns
Frequently Asked Questions
Size Help Guide
Preorder Information

About

Our Story
Journal
Pricing Policy
Catalog Request
Digital Catalog

Information

Sitemap
Sustainability Statement
Privacy & Cookies
Terms and Conditions

Tariffs & Import Duties – FAQ

Last updated: August 22nd 2025

We’ll keep this page updated with any changes to tariff or duty policies.

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please email our customer services team at [email protected] who will be happy to help you.

Trending Searches

Trending Products

We have paused orders

Customer Care

Customer Care

About

Information

Tariffs & Import Duties – FAQ

Trending Searches

Trending Products

We have paused orders

Customer Care

Customer Care

About

Information

Tariffs & Import Duties – FAQ

Why can’t I place an order?

When will online ordering be available again?

Can I still browse and plan my purchase?

I’m in Canada—why can’t I place an order if the U.S. tariff changes don’t apply to me?

Will prices or shipping charges change when orders resume?

How much will custom duties be?

Do U.S. customers have to pay duties on small orders now (under $800)?

Will I know in advance if I need to pay anything?

Who pays the duty charges?

Will I get a customs bill after placing my order?

Will I need to fill out any customs forms?

What about the high tariff rate for Chinese products?

Does this affect returns or exchanges?