Frequently Asked Questions

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please contact our customer services team on (631) 621-5255 (Mon-Fri 4am-12pm (EST)) who will be happy to help you.

Last updated: June 2026

Placing an order

Shipping

Tariffs & Import Duties

Returns

Promotion Codes

Account

Pants

Sizing & Fit

Do you ship internationally?

Why can't I sign in to my account?

How do I measure myself correctly?

Terms and Conditions

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(Company Number: 04767802), Registered office: Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR.

Prices are Inclusive of Tariff's & Customs Charges

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Frequently Asked Questions

Frequently Asked Questions

Placing an order

Do I need an account to place an order?

Can I place an order over the phone?

Shipping

Where is my order?

Tariffs & Import Duties

Do I need to pay any additional Tariffs, Duties or Taxes on delivery?

What do I do if I get charged when I receive my parcel?

Returns

How do I return or exchange an item?

Can I return sale items?

Promotion Codes

Where do I enter my promotion code?

Where is 'My Bag' shown on the website?

Account

How do I create an account?

How do I sign in to my account?

Pants

What is a French bearer?

What is the rise of your pants?

Sizing & Fit

How do I find the right size?

What if I am between sizes?

What payment methods do you accept?

Can I change or amend my order after it has been placed?

How do I cancel an order?

Where can I find my order number?

How long will my order take to arrive?

What happens if my parcel is marked as delivered but I haven't received it?

What shipping options do you offer?

Are shipping times affected by the tariffs?

Do I need to fill out any customs forms?

What about the high tariff rate for Chinese products?

How do I exchange an item?

Is there a charge for returning an item?

Can I track a parcel that I’ve returned to Peter Christian?

How long does it take to process a return?

Can I use multiple discount codes on an order?

Why isn't my promotion code working?

How do I reset my password?

Are your pants measurements accurate?

Can I order my pants tailored to fit?

Can tailored pants be returned?

Contact Our Sales Team

(631) 621-5255

Secure Payments