UPS
$30
$30
Our No-Quibble Money-Back Guarantee means we will exchange your item or refund your purchase price subject to items being unworn, in perfect condition, with their original packaging, and returned within 30 days.
Step by step:
Click here to start your return.
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We work with a returns partner to offer a hassle-free returns process. You can choose from these range of convenient return options:
UPS
$30
$30
All returns for a refund, where the goods are not faulty, are charged a fee to cover the return shipping cost. Please note that shipping charges from your original order will not be refunded.
All items being returned must be in "as-new", unworn condition and in their original packaging with labels still attached. This excludes items that are faulty. If the item you have received is faulty, please contact our Customer Care team. No charge will be made for items returned in faulty condition.
We cannot offer refunds or exchanges on:
A restocking fee (20% of the value of the items returned) may apply to the following orders:
All exchanges are free of charge. Once your return has been received, your exchange will normally be dispatched within 8-10 days.
If your requested item is temporarily out of stock, it will be sent as soon as new stock arrives. We will contact you if there is likely to be any delay. Please note that items requiring alteration may take slightly longer to dispatch.
Exchanges can be requested for a different size or colour of the item originally purchased. If you would like a different item, please return your order and place a new one.
To request an exchange, please ensure you select 'Exchange' as both the Return Option and the Return Reason when completing the returns form.
If this isn't your first exchange on the order, please email our customer care team at: [email protected]
All returns for goods that are not faulty are charged a fee to cover the return shipping cost. This will be deducted from your refund total.
If you return an item for a refund, it can take 14–28 working days to process your refund from the day you send your item back to us. Refunds will be made via your original payment method.
Please note that shipping charges from your original order will not be refunded.
If you have any questions, please email our customer care team at: [email protected]
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(Company Number: 04767802), Registered office: Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR.
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